Everything You Need To Know About Toyota Roadside Assistance in Auburn, Alabama

Whether you got a flat tire on I-85, a dead battery at Auburn Mall, or locked your keys inside your vehicle during game day, Toyota’s roadside assistance program is here to help. In this article, our team at Allen Turner Toyota of Auburn digs into what Toyota roadside services actually cover and how Auburn drivers can get help fast.

What Toyota Roadside Assistance Typically Covers

Positive woman using smartphone near broken automobile in countryside during car travel
by Gustavo Fring is licensed with Pexels License

Toyota roadside support is included as part of ToyotaCare: a complimentary service for eligible new Toyota owners that includes no-cost scheduled maintenance for two years or 25,000 miles, plus two years of 24-hour roadside assistance. This plan provides support for the most likely breakdown problems you’ll face in Alabama, such as:

• Dead batteries
• Flat tires
• Empty fuel tanks
• Locked-in keys

It also includes winching services to help pull your vehicle out if you’re stuck in a ditch, mud, sand, or snow, which can prove pretty handy during Alabama’s unpredictable weather swings. When your car becomes undrivable, towing services will take you to your local Toyota dealership or to one within 25 miles of where you broke down. It’s worth noting, however, that the exact coverage can depend on your model, age, warranty status, and plan, so make sure to check what’s included for your specific vehicle.

How To Request Roadside Assistance

Getting help is easy once you know who to call. You can get 24-hour roadside assistance by contacting ToyotaCare at 1-800-444-4195. We recommend storing this number on your phone as well as in your glove box, just in case. If you’ve got a smartphone, you can download the Toyota App to make assistance requests even easier. The app uses GPS to locate your exact spot and lets you track your service truck with real-time arrival updates.

When you call or use the app, have your vehicle identification number (or VIN) ready, describe your location clearly (such as “I-85 south at Exit 51 by Auburn University” or “College Street near Toomer’s Corner”), explain what’s wrong, and provide a callback number. Make sure you pull over safely, turn on those hazard lights, set out a reflective triangle if you have one, and wait somewhere safe away from traffic.

Once help’s on the way, keep your phone handy and watch for your service truck to arrive. If you’re involved in an accident or stranded in a dangerous spot, always call 911 first before calling for roadside assistance via ToyotaCare.

Certified Pre-Owned Vehicles and Extended Coverage

It’s not just new Toyota vehicles that benefit from 24-hour roadside assistance; Toyota certified pre-owned vehicles get their own roadside assistance package, too. Gold Certified vehicles (those up to 6 years old and with under 85,000 miles on the clock) get seven-year/100,000-mile roadside support from when the car was first sold, while Silver Certified ones (up to 10 years old and under 125,000 miles) get 12-month/12,000-mile roadside assistance.

With over 1,400 Toyota dealers across the U.S. and Canada honoring this coverage, Auburn drivers who travel often can rest easy. If you want even more protection, there are third-party companies that sell extended coverage plans that stretch beyond those initial two years.

What Roadside Assistance Doesn’t Cover

It’s important to understand what roadside assistance doesn’t cover. The service doesn’t include parts or fluids, and you’re responsible for paying for any repairs once your car gets to a shop. Major problems, such as engine or transmission troubles, also aren’t covered by ToyotaCare, and the program won’t replace worn-out items such as brake pads or tires. Remember that ToyotaCare coverage begins when your vehicle first hits the road. So, if you buy used, you might have little or no coverage remaining, depending on the vehicle’s original sale date.

Explore Vehicles With ToyotaCare at Allen Turner Toyota

Prepare now before trouble strikes. Save 1-800-444-4195 in your phone and download the Toyota App for quick, convenient assistance wherever you are. That way, you can count on ToyotaCare to get you back on the road fast whenever unexpected issues arise.

To explore our wide selection of new Toyota cars and SUVs that come with roadside assistance, drop by Allen Turner Toyota of Auburn at 170 W. Creek Parkway today. We also provide expert Toyota service, genuine parts, and pre-trip safety checks that can catch problems early, helping you prevent breakdowns and stay safe on Alabama roads.